There is a coffee shop -Tim Hortons to be exact-, near my work place.
That gave me a new habit of having a small coffee after lunch. Because of lockdown, I cannot sit there to have my coffee.
It is just a small coffee, nothing more. The servers at the counter usually just take the order, and will ask how I am going to pay. Give me my coffee and done with that.
There is one young man there, shows great enthusiasm to take my order. "What can I get you today?" with an eagerness in his voice!
When I made my order, he will be ready to scan my point card (on the phone now). Then, he will tell me how many points I have at the moment. Tim Hortons has a deal of 70 points to get a free coffee. When I accumulated enough points, he will tell me "Your next one will be free. Make it big", with a smile.
After such a nice interaction, I will be happy to serve my own customers with enthusiasm.
A person's happy attitude is contagious!
I really want to give that attitude to my clients.
How a person's attitude affects your day?
Bindu
